Publication
Author:Valentina Barca
Subject: Social Protection and CCTs
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Abstract: "A Grievance Mechanism (GM) is a system that allows citizens to provide feedback to implementers of a given service and allows implementers to respond. There are several important benefits to setting up strong GMs for social protection programmes, such as: increasing overall programme accountability and citizens' trust and involvement; continuously solving operational issues (complementary to monitoring and evaluation) and reducing the cost of addressing them; holding implementing authorities accountable at all levels of implementation to curb corruption; and standardising programme implementation and performance." (…)

keywords: Grievance mechanisms, social protection programmes, stumbling blocks, best practice
Date Publication: 04/08/2016 - 09:02
Type/Issue: One Pager / 320
ISSN: 2318-9118
Language: English